LEGAL · SIMULATED TRADING

Refund policy

Effective 17 August 2026 · Last updated 17 August 2026

TakeProp provides simulated trading evaluations. It is not a broker, exchange, custodian, investment adviser or deposit-taking institution. No user order is placed on a live market.

Before activation

If a duplicate payment is confirmed or a paid challenge cannot be provisioned because of a TakeProp technical failure, contact support with the order ID and transaction hash. Eligible refunds are returned using a supported method after ownership and payment verification.

After activation

Challenge access is a digital service supplied after payment approval. Once account credentials are issued or trading begins, fees are normally non-refundable except where mandatory consumer law requires otherwise or TakeProp confirms a service failure.

Not eligible

Refunds are not provided for rule breaches, trading losses, changed strategy, unused time, incorrect wallet/network transfers, sanctions or identity-verification failure caused by false or inconsistent information.

How to request

Email support@takeprop.com from the registered address with your order ID, transaction hash, payment network and reason. Do not send passwords or recovery codes. Requests are reviewed individually.